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Jeanne Phillips

Voicemail message embarrasses bulimia patient

DEAR ABBY: My psychiatrist’s office called and left a very sensitive voicemail about my bulimia on a message machine shared with other individuals. Our voicemails are sent transcribed to everyone’s email accounts. Since my complaint (which was an argument during which the nurse who left the private information hung up on me), human resources and the office manager have contacted me to try to alleviate the tension, but I have received no apology from anyone for violating HIPAA or embarrassing me. Should I throw in the towel and find a new doctor or revoke my contact information from their files?

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